External hard drives data recovery usually requires opening the external drive's case and recovering the data from the drive inside.

Typical problems of external hard drives:

• Drive falling. The Nο1 problem of these drives that we get in our labs is dropping off the drive, usually from a cable that was accidentally pulled and resulted in the drive falling on the floor. If the drive was operating at the moment of the fall, it depends on its model if data can be recovered but also on the drive's geometry. If the drive was not operating, the chances of the data to be recovered are much higher.
• Wrong power. The Nο2 problem is usually due to the user's mistake, or due to power surges. Usually the user uses the power cable of another device for the drive. In that case, data recovery is possible.
• Other logical errors, i.e. the drive is not recognized at all by the computer, shows 0 capacity or gives a message that the drive needs to be formatted. In these cases data recovery is possible. Don't format the drive because you will make things worse. Power off the drive and contact us.

Whatever stands for the internal hard drives is also valid for external ones depending on the drive company.

In general, external drives that Northwind receives are opened and then the same procedures that stand for internal drives are followed.

We have to note, that the companies that manufacture the drive cases don't also produce the hard drives, just the case.